Frequently Asked Questions

Everything you need to know about your next favorite yo-yo.

How long does shipping take for international orders?

We offer worldwide shipping from our Japan warehouse. Standard international shipping typically takes 5-10 business days, while express options via DHL or EMS usually arrive within 3-5 business days.

What is your return policy for performance yo-yos?

We accept returns within 30 days of delivery for items in their original, unopened packaging. Due to the precision nature of high-end yo-yos, we cannot accept returns for items that have been played with or show signs of use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know which yo-yo is right for my skill level?

Each product page features a skill-level badge ranging from 'Beginner' to 'Professional.' Beginners should look for 'Responsive' models, while advanced players will prefer 'Unresponsive' models designed for long spin times and complex tricks.

Do you offer maintenance supplies like string and response pads?

Yes, we carry a full range of high-quality polyester strings, specialized thin and thick lubricants, and replacement silicone response pads to keep your gear in top competitive condition.

Are your yo-yos authentic brand name products?

Absolutely. REWIND is an authorized retailer for all brands we carry, including YoYoFactory, C3yoyodesign, and Duncan. Every item is guaranteed 100% authentic and sourced directly from the manufacturers.